Dispatching Overview (New UI)

INTRODUCTION 

It may not be necessary to send a field technician to locate utilities for every locate request received by 811. Screening locates is the process where it is determined whether the locate request actually needs to be dispatched to the field for a user to perform a site visit and locate underground utilities. If a locate request does not need to be dispatched to the field, it is commonly referred to as "Cleared", "Screened", or "No Conflict"

Digtix provides the ability for organizations to efficiently and accurately determine which locate requests should be dispatched to the field and which can be cleared without any visit to the field. Implementing a screening process saves time, fleet mileage, and fuel consumption, significantly reducing damage prevention costs.

DISPATCH USERS

The first step in leveraging dispatchers within Digtix is to define which Digtix users are dispatchers. Dispatch users have access to a special set of dispatch tools within Digtix which are detailed below. To designate a Digtix user as a dispatcher, check the "Is Dispatch User" checkbox on the user configuration window.

Navigate to Administration>User.

Figure 1: Expand Menu

Figure 2: Select User Menu

Figure 3: Select User

Figure 4: Configuring User as a "Dispatch User"

DISPATCH TICKET STATUSES

The final step in leveraging dispatchers within Digtix is to configure which statuses are available to the dispatch users. Typically these statuses include "Cleared", "Cleared by Proximity", "Cleared by Work Type", "Cleared by Excavator", or similar. These statuses will be presented as options for dispatch users to screen a ticket. To make a ticket status available to dispatch users, navigate to "Locate Request Statuses" in the "Admin" menu, select or create a Status, check the "Available to Dispatchers" checkbox on the ticket status configuration window, and select "Submit".

Figure 5: Select Locate Request Statuses

Figure 6: Check Available to Dispatchers and Submit