In this article, you will learn how to submit a support ticket in Digtix, including how to provide helpful details and attachments to ensure your request is handled efficiently.

To access this feature, go to: Digtix > Account Menu > Support

• The Support option is only available to Managers and Administrators.

• Providing clear, detailed information helps speed up resolution time.

• Attachments (especially screenshots) can significantly improve the Support team’s ability to diagnose issues.

• Suggested knowledge base articles may provide immediate answers without needing to submit a ticket.

• You will receive notifications via the email address included in your ticket.

Submit a Support Ticket

1. Access the Support option

   • Click the Account Menu in the top right corner of the Digtix interface.
   • Select Support from the dropdown menu.
     

2. Open the ticket form

   • On the Support page, click Submit a ticket in the upper-right corner of the screen.

3. Enter your request details

   • Fill out all required fields in the ticket form with information about your issue or request.
   • As you type, recommended knowledge base articles will appear on the right side of the page. Review these suggestions, as they may help resolve your question without submitting a ticket.
     
   • Attach relevant files if needed (such as screenshots or documents).
     • Including screenshots of Digtix is highly recommended to help the Support team better understand and resolve your issue.
       

4. Submit your ticket

   • Click Submit at the bottom of the form.
   • The email address entered on the ticket will receive updates as the Digtix Support Team works on your request.