Third-Party Damage Classification: New ability to classify non-facility damages as third-party claims.
Separate Liable Party Field: Allows definition of liable party separately from responsible party.
Contributing Factors: Added a new field to capture multiple contributing factors for incident investigations.
Automated Due Dates: System auto-calculates original due dates based on business rules; rescheduling is also supported.
Attachment Category Requirements: Administrators can require specific document uploads before incident completion.
Incident Attachment Categorization: Enables classification of uploaded files under named categories for better organization.
"Ready for Review" Assignment Workflow: Automatically assigns incidents ready for review and sends notification emails.
Multi-Facility Damage Tracking: Allows multiple damaged facilities to be recorded under a single incident.
User Summary Side Sheet: Provides managers quick access to user profiles, groups, timesheets, and first task management.
UI and Branding:
Updated Logos: Main application and splash screen logos updated to align with new branding.
WHAT'S IMPROVED:
Incident Management:
Improved Data Integration: Ticket-related address and geographic fields now automatically populate in linked incidents.
Details Tab Redesign: Cleaner layout with a new “Related” section for linked tickets and removed incident ID field.
Root Cause Responsibility Validation: Users must now provide a reason when setting or changing the responsibility.
Claim Management Fields: Added Damage Claim Status, Claim Status Date, and Accrual Code for better claim tracking.
Invoice Management: Enhanced search, filter, and export options for incident invoices.
Admin and System Configuration:
Refreshed Admin Pages: SSO Permissions and Infrastructure pages redesigned with new UI and usability improvements.
Service Time Management: Users can now edit Service Start/End Times at the ticket level in the new UI.
Dropdown Auto-Selection: Required dropdowns with only one option now auto-select that value to save time.
Close Buttons Restored: All side sheets now consistently include functional close ("X") buttons.
WHAT'S FIXED:
Fixed the “Take a Break” option not re-enabling automatically after breaks.
Resolved issues with time capture across multiple tabs or browser sessions.
Eliminated duplicate timesheet entries under certain workflows.
Corrected issues with ticket notes getting stuck while saving.
Fixed bulk edit errors when updating both “Ticket Status” and “Codes” together.
Repaired broken links in custom forms pointing to associated work orders.
Multiple other minor bug fixes and general performance improvements.
For more step-by-step instructions and details about the feature, please refer to the Irth DigTix Release Note v43 PDF attached.
DID YOU KNOW?
Our Irth Support team launched the Digtix Support Portal earlier this year. Information such as future Release Notes will be communicated through this portal. If you have not already done so, we encourage you to register using the URL below.
To receive notification when future Release Notes are posted:
Navigate to the portal using the above URL
Select: Digtix Forums
Choose: Release Notes (or any desired forum)
Click “Follow” (when new items are posted, you will receive notification)
By following these steps, individuals across your company can self-serve whether they would like to receive future notifications. We also encourage you to take advantage of the Product Feedback and Community Discussion forums as needed.
VERSION: 43.0.0
WHAT'S NEW:
Incident Module:
Third-Party Damage Classification: New ability to classify non-facility damages as third-party claims.
Separate Liable Party Field: Allows definition of liable party separately from responsible party.
Contributing Factors: Added a new field to capture multiple contributing factors for incident investigations.
Automated Due Dates: System auto-calculates original due dates based on business rules; rescheduling is also supported.
Attachment Category Requirements: Administrators can require specific document uploads before incident completion.
Incident Attachment Categorization: Enables classification of uploaded files under named categories for better organization.
"Ready for Review" Assignment Workflow: Automatically assigns incidents ready for review and sends notification emails.
Multi-Facility Damage Tracking: Allows multiple damaged facilities to be recorded under a single incident.
User Summary Side Sheet: Provides managers quick access to user profiles, groups, timesheets, and first task management.
UI and Branding:
Updated Logos: Main application and splash screen logos updated to align with new branding.
WHAT'S IMPROVED:
Incident Management:
Improved Data Integration: Ticket-related address and geographic fields now automatically populate in linked incidents.
Details Tab Redesign: Cleaner layout with a new “Related” section for linked tickets and removed incident ID field.
Root Cause Responsibility Validation: Users must now provide a reason when setting or changing the responsibility.
Claim Management Fields: Added Damage Claim Status, Claim Status Date, and Accrual Code for better claim tracking.
Invoice Management: Enhanced search, filter, and export options for incident invoices.
Admin and System Configuration:
Refreshed Admin Pages: SSO Permissions and Infrastructure pages redesigned with new UI and usability improvements.
Service Time Management: Users can now edit Service Start/End Times at the ticket level in the new UI.
Dropdown Auto-Selection: Required dropdowns with only one option now auto-select that value to save time.
Close Buttons Restored: All side sheets now consistently include functional close ("X") buttons.
WHAT'S FIXED:
Fixed the “Take a Break” option not re-enabling automatically after breaks.
Resolved issues with time capture across multiple tabs or browser sessions.
Eliminated duplicate timesheet entries under certain workflows.
Corrected issues with ticket notes getting stuck while saving.
Fixed bulk edit errors when updating both “Ticket Status” and “Codes” together.
Repaired broken links in custom forms pointing to associated work orders.
Multiple other minor bug fixes and general performance improvements.
For more step-by-step instructions and details about the feature, please refer to the Irth DigTix Release Note v43 PDF attached.
DID YOU KNOW?
Our Irth Support team launched the Digtix Support Portal earlier this year. Information such as future Release Notes will be communicated through this portal. If you have not already done so, we encourage you to register using the URL below.
Portal URL: https://digtixsupport.irthsolutions.com/
To receive notification when future Release Notes are posted:
Navigate to the portal using the above URL
Select: Digtix Forums
Choose: Release Notes (or any desired forum)
Click “Follow” (when new items are posted, you will receive notification)
By following these steps, individuals across your company can self-serve whether they would like to receive future notifications. We also encourage you to take advantage of the Product Feedback and Community Discussion forums as needed.
If you have questions about the schedule, please reach out to: digtixsupport@irthsolutions.com
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