Real-Time Visibility and Improved Usability in Power BI Reports

Posted 3 days ago by Lindsay Renner

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Lindsay Renner Admin

Overview:
Customers have expressed a need for increased timeliness and improved ease of use in our Power BI reporting, specifically regarding ticket status updates and usability.

Current Challenge:
Live

Requested Improvements:

  • Provide real-time or near-real-time updates within Power BI dashboards to ensure immediate visibility of ticket statuses.

  • Enhance usability for quickly and easily copying important ticket information directly from the Power BI interface. (vs. the right-click, copy, copy value)

    Power BI reports currently refresh hourly, causing delays in reflecting real-time ticket status changes. This gap leads to potential confusion and inefficiencies in operational management.


Use Case: Administrators and operational managers rely on accurate, timely information to make informed decisions and effectively manage resources. Real-time visibility and improved user interactions would significantly enhance operational efficiency and decision-making.




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