DigTix will be introducing a series of risk management features over the coming months. The first such update allows users to analyze and rate excavators' based on perceived risk. This can be done by clicking on the button located next to the "Excavator" field on the "Ticket Info" tab of the ticket window.
Figure 1: Excavator Button on Ticket Window
The new excavator window displays contact information that has been automatically collected by DigTix, as well as the list of DigTix incidents the excavator has been involved in. DigTix users can add notes and assign a risk score to the excavator. The excavator risk scores will be leveraged in various DigTix features included in future releases, allowing organizations to easily identify and manage risk.
Figure 2: Excavator Window
INCIDENT VIEWS
The ability to create custom ticket views has been an important DigTix feature for several years. Now users have the ability to create custom views for incidents. Incident views bring the exact same functionality and value as ticket views to incidents. This includes:
The ability to save which incident columns are shown and in what order they are shown.
The ability to save filters which are applied to the incident grid.
The ability to save what field and direction incidents are sorted by.
The ability to share saved incident views with other users.
The ability to set a saved incident views as your default incident view.
The ability to delete a saved incident view.
Figure 3: Incident Views Panel and Grid
ATTACHMENT COPYING
Users may now copy attachments from one ticket to another with just a few clicks. A new "Copy Attachments" button has been added to the ticket window's attachment list. This button will allow the user to select a ticket to copy the attachments to and click "Submit". All of the attached photos, files, custom forms, and diagrams will be copied to the selected ticket.
Figure 4: Copying Attachments from One Ticket to Another
When selecting the ticket, you may begin typing the ticket ID to see matching suggestions. Once the appropriate ticket is displayed in the suggestion list, click that ticket before clicking the "Submit" button to perform the copying of attachments.
Figure 5: Selecting a Ticket to Copy Attachments to.
MISCELLANEOUS
Performance improvements for calculating dashboard data.
Performance improvements to file uploads and attachments.
Drag and drop assignment for patrols via the quick filters.
Improvements to the "Assigned Patroller" quick filters.
When filtering a grid column, multiple terms may be searched by separating each search term with a comma e.g. "main st,1st ave". These records returned will match any part of the provided search terms.
Member codes may have a "nice" name specified via the "CDCs" section of the Administration page. This is designed to allow the display of the utility type (Water, HP Gas, etc) next to the member code.
Comments may optionally be required to apply a close code to a locate request. This can be configured via the "Close Codes" section of the Administration page.
Text message ticket assignment alerts will no longer send a separate text message for each member code on a single ticket. Only one text message will be sent for each ticket, regardless of how many member codes the ticket has.
EXCAVATOR WINDOW AND RISK
DigTix will be introducing a series of risk management features over the coming months. The first such update allows users to analyze and rate excavators' based on perceived risk. This can be done by clicking on the button located next to the "Excavator" field on the "Ticket Info" tab of the ticket window.
Figure 1: Excavator Button on Ticket Window
The new excavator window displays contact information that has been automatically collected by DigTix, as well as the list of DigTix incidents the excavator has been involved in. DigTix users can add notes and assign a risk score to the excavator. The excavator risk scores will be leveraged in various DigTix features included in future releases, allowing organizations to easily identify and manage risk.
Figure 2: Excavator Window
INCIDENT VIEWS
The ability to create custom ticket views has been an important DigTix feature for several years. Now users have the ability to create custom views for incidents. Incident views bring the exact same functionality and value as ticket views to incidents. This includes:
Figure 3: Incident Views Panel and Grid
ATTACHMENT COPYING
Users may now copy attachments from one ticket to another with just a few clicks. A new "Copy Attachments" button has been added to the ticket window's attachment list. This button will allow the user to select a ticket to copy the attachments to and click "Submit". All of the attached photos, files, custom forms, and diagrams will be copied to the selected ticket.
Figure 4: Copying Attachments from One Ticket to Another
When selecting the ticket, you may begin typing the ticket ID to see matching suggestions. Once the appropriate ticket is displayed in the suggestion list, click that ticket before clicking the "Submit" button to perform the copying of attachments.
Figure 5: Selecting a Ticket to Copy Attachments to.
MISCELLANEOUS
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