DigTix v2.29 Release Notes (Critical Assets, Account Impersonation, Community Forums, and more!)
Posted
8 months ago
by John Gayness
J
John GaynessAdmin
CRITICAL ASSETS
It is now possible to designate infrastructure GIS data as critical. This configuration can be set within the "Infrastructure Types" and "Infrastructures" sections of the Administration page.
Future DigTix releases will build upon the critical designation of GIS infrastructure data. This includes higher risk scores for locate requests with critical assets within the excavation scope, automatic ticket assignment, automatic follow up triggers, and more!
Figure 1: Categorizing GIS Infrastructure Data
With the new "Calculate Priorities" option, it is now possible to disable proximity calculations for certain GIS data. For example, you may not want DigTix's proximity calculations to consider GIS data which represents overhead lines, future design plans, or land base / parcel information.
Figure 2: New Designations for Infrastructure Types
IMPERSONATION
Users may now impersonate other users. This is extremely useful for:
Reviewing account permissions.
Verifying permission or behavior issues. For example, when a user reports they are unable to view or update a specific work order.
By default, only Administrators may impersonate other users. For the purposes of auditing user activity, DigTix logs impersonators and who they are impersonating. To impersonate a user, double-click on the desired account from the "Users" section of the Administration page. Within the "Actions" tab, there is a button to impersonate that user. If this button is not shown, it means you do not have the ability to impersonate that user.
Figure 3: User Impersonation.
When impersonating another user, the username appears blue in the top right corner of the DigTix application. The account menu will contain an "End Impersonation" button. Clicking this button will exit the impersonation mode and return you to your original account.
Figure 4: Impersonation Mode.
USER LOCATES AND INCIDENTS
A new "Tickets" tab has been added to the Users window. This tab lists the locate requests and incidents that the user has been involved with.
Figure 5: User Tickets Tab
COMMUNITY FORUMS
You asked, we listened! During our first annual (virtual) user conference on September 30, it was clear that our fantastic client base have a lot of great ideas which would be beneficial to our shared goal of damage prevention and safety.
Available immediately, DigTix thought leaders are encouraged to pose questions to the community. The forums are designed to improve communication and foster collaborative discussion on how to best leverage the DigTix platform to accomplish your organization's goals. There are four forums available at this time:
Announcements: DigTix announcements.
Ideas: If you have an idea or a suggestion on what you'd like to see in DigTix, let us know here!
Ask the Community: Have a question about DigTix? Post here and get insight from other community members. Are you a DigTix champion? Help your peers by showcasing your expertise! Dive in and get involved.
Release Notes: These release notes help you stay updated on new features, enhancements, and bug fixes in DigTix. Hit the "Follow" button to receive every update to your inbox.
Figure 6: DigTix Community Forums
We can't wait to see some of the great discussions within the DigTix community.
MAP WORK ORDER CREATION
It is now possible to create a locate request or incident directly from the map. By long-clicking the desired location on the map, users are presented with options to create a new map note, locate request, or incident at the clicked location.
Figure 7: Creating Locate Requests and Incidents from the Map
MISCELLANEOUS
Added new "Facility Owner" option for "On-Time" report.
Improved system monitoring for internal support team.
Improved system self-healing capabilities for increased reliability.
CRITICAL ASSETS
It is now possible to designate infrastructure GIS data as critical. This configuration can be set within the "Infrastructure Types" and "Infrastructures" sections of the Administration page.
Future DigTix releases will build upon the critical designation of GIS infrastructure data. This includes higher risk scores for locate requests with critical assets within the excavation scope, automatic ticket assignment, automatic follow up triggers, and more!
Figure 1: Categorizing GIS Infrastructure Data
With the new "Calculate Priorities" option, it is now possible to disable proximity calculations for certain GIS data. For example, you may not want DigTix's proximity calculations to consider GIS data which represents overhead lines, future design plans, or land base / parcel information.
Figure 2: New Designations for Infrastructure Types
IMPERSONATION
Users may now impersonate other users. This is extremely useful for:
By default, only Administrators may impersonate other users. For the purposes of auditing user activity, DigTix logs impersonators and who they are impersonating. To impersonate a user, double-click on the desired account from the "Users" section of the Administration page. Within the "Actions" tab, there is a button to impersonate that user. If this button is not shown, it means you do not have the ability to impersonate that user.
Figure 3: User Impersonation.
When impersonating another user, the username appears blue in the top right corner of the DigTix application. The account menu will contain an "End Impersonation" button. Clicking this button will exit the impersonation mode and return you to your original account.
Figure 4: Impersonation Mode.
USER LOCATES AND INCIDENTS
A new "Tickets" tab has been added to the Users window. This tab lists the locate requests and incidents that the user has been involved with.
Figure 5: User Tickets Tab
COMMUNITY FORUMS
You asked, we listened! During our first annual (virtual) user conference on September 30, it was clear that our fantastic client base have a lot of great ideas which would be beneficial to our shared goal of damage prevention and safety.
Available immediately, DigTix thought leaders are encouraged to pose questions to the community. The forums are designed to improve communication and foster collaborative discussion on how to best leverage the DigTix platform to accomplish your organization's goals. There are four forums available at this time:
Figure 6: DigTix Community Forums
We can't wait to see some of the great discussions within the DigTix community.
MAP WORK ORDER CREATION
It is now possible to create a locate request or incident directly from the map. By long-clicking the desired location on the map, users are presented with options to create a new map note, locate request, or incident at the clicked location.
Figure 7: Creating Locate Requests and Incidents from the Map
MISCELLANEOUS
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