This may be something that the new dashboards may be able to highlight, but a client has expressed the value of being able to set a threshold of tickets (whether by state, registration code, responsibility area, etc) to be able to track unexpected spikes in ticket volume.
Say Ohio is not a busy/facility-heavy state for the client, so maybe they only expect 10 tickets per day. They elect to set a notification if tickets ever exceed more than 300% of expected ticket volume, so 31 tickets would trigger a notification. This way, if suddenly there are hundreds of tickets pouring in, a notification could reach the proper channels and they could see if there was an error, an accident, or if they need to contact the OCC for information.
The other option would be if a high volume of tickets is expected, say 1000/day in Wisconsin, they can say that if they receive less than 250/day, the same actions can be taken to see if rules are failing/have been changed, the OCC is having an issue, etc.
Originally suggested by Jordan Marciniak
This may be something that the new dashboards may be able to highlight, but a client has expressed the value of being able to set a threshold of tickets (whether by state, registration code, responsibility area, etc) to be able to track unexpected spikes in ticket volume.
Say Ohio is not a busy/facility-heavy state for the client, so maybe they only expect 10 tickets per day. They elect to set a notification if tickets ever exceed more than 300% of expected ticket volume, so 31 tickets would trigger a notification. This way, if suddenly there are hundreds of tickets pouring in, a notification could reach the proper channels and they could see if there was an error, an accident, or if they need to contact the OCC for information.
The other option would be if a high volume of tickets is expected, say 1000/day in Wisconsin, they can say that if they receive less than 250/day, the same actions can be taken to see if rules are failing/have been changed, the OCC is having an issue, etc.
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